Samsung to Reveal What Made Galaxy Note 7 Explode
Local Editor
Samsung is finally ready to answer the burning question of what caused its Galaxy Note 7 phone to catch fire.
The world's biggest selling smartphone maker will hold an event Monday [late Sunday in the US] to reveal the results of a months-long investigation into why some Note 7 devices burst into flames while charging.
It's the giant South Korean company's second attempt at explaining what went wrong with the flagship phone. The first time around, Samsung [SSNLF] blamed the problem on one of its battery suppliers, but its response failed to stop the reports of fires.
"They really have to get it right this time given how their initial assessment turned out to be embarrassingly wrong," said Bryan Ma, vice president of device research at IDC.
The event, which will be live streamed on Samsung's website, will be closely watched by investors and devoted Samsung users.
The company said that independent experts who carried out their own investigations will also present their findings on Monday.
Problems with the Note 7 emerged right after its launch in August, with several reports of phones catching fire. Airlines and aviation authorities started warning passengers not to use or charge the devices on planes.
Samsung stumbled in its early response to the crisis, issuing a massive worldwide recall and offering replacements that it said were safe. But then reports started coming in that the replacement phones were catching fire, too.
The company finally killed off the troubled device altogether in early October.
In an effort to avoid further damage to its image after the humiliating fiasco, Samsung said it will discuss on Monday the new measures it's taking to make sure there's no repeat of the Note 7 debacle.
But the smartphone maker still has a long way to go before it fully restores confidence among customers, experts say.
Source: News Agencies, Edited by website team
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